User Support Center Rules

Version from 02/13/2020

This document is an integral appendix to User agreement.

These rules are mandatory for all users of any GalaxyOnline.io project (hereinafter referred to as the «Project»).

Go to the chat User support center.

  1. General terms
    User Support Center - GalaxyOnline.io Official Chat (hereinafter referred to as the “Administration”) to provide free expert advice to users on the functioning of the Project. Administrators of the User Support Center are representatives of the Administration, unless otherwise specified.
    User Support Center functions:
    1. Consulting users on the following issues of the operation of the Project:
      • user account maintenance issues;
      • user account security issues;
      • game mechanics issues;
      • technical issues;
      • other issues.
    2. Advice on restrictions issued for non-compliance of User agreement,  Game rules, and other rules of GalaxyOnline.io.
    3. Registration of user requests on issues arising during the detection of errors and failures.
  2. Prohibitions and restrictions
    Restrictions apply to users who violate the User Agreement, Game Rules, other rules of GalaxyOnline.io and prevent the normal functioning of the User Support Center.

    Types of restrictions:
    • Enabling Read only mode in the operated games - depriving the user of the ability to send messages to all types of game chats.
    • Blocking in operated games - depriving the user of the ability to send messages to all types of game chats.
    • Blocking in operated games - restrict user access to the game by blocking the account.
    When contacting the User Support Center, the following actions are prohibited:
    • Insult to the Administration.
    • Posting information (messages, phrases, characters, images, etc.), not having constructive content and preventing the normal functioning of the User Support Center or aimed at insulting the employees of the Support Center; repeated creation / duplication of applications that do not carry constructive content or are aimed at insulting the employees of the Support Center.
    • The threat of physical violence against other users or representatives of the Administration.
    • All types of provocations and attempts to mislead the Administration.
    In case of violation of these Rules, the Administration reserves the right to apply to the User both the enabling of the Read only mode in the operated games and the blocking of the account in the operated chats and / or games, depending on the severity of the violation.
    The term of the applied block is set by the Administration depending on the severity of the violation.
    If the User has the premium account or other additional services at the time the Administration applies any restrictions, it does not provide the User with any benefits. If restrictions are applied to the account for violation of these Rules, the action of the premium account or other additional services is not suspended and not compensated
    Employees of the User Support Center have the right to close the application without the possibility of further correspondence on the questions asked in it. This right can be used in the event of a request for questions an answer to which was previously provided, as well as in the case when the User was provided with all possible information on the question asked
    The administration has the right not to consider applications that violate the rules of the User Support Center.
    Please note that these rules and restrictions are not full and do not cover all possible options for abusive or incorrect behavior.
  3. Filing complaints about gaming violations. Appeal of decisions
    Please note that it is necessary to file applications with complaints of violations no later than 3 days after their commission.
    1. The terms for applying the restrictions imposed by the automatic system and the Administration are not subject to appeal.
    2. Clan Conflict Complaints (including clan treasury issues), They are not considered by the administration, since each clan commander is given the opportunity to appoint members of the clan to their respective positions at their own discretion. The administration does not interfere in the internal conflict of clans and is not able to influence their consequences.
    3. Complaints are accepted and considered only from persons directly affected by the violation. Complaints received from third parties that are not victims are not accepted and are not considered.
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Binding a telegram bot notifications

Binding instruction:

1. Find a bot with the name @BotFather in the telegram

2. Write him /start

3. Write to him /newbot

4. Write him the name of the bot (For example, "Notifications from the galaxy") (This can be changed)

5. Write him the bot identifier. English + must end with bot. For example MyGalaxyNorificatorBot

6. If everything went well, get a response from the bot containing the bot token. It looks something like this: 123456789:AAAa_aaaaaaaaa12aaaaaaaaa.

7. Find the bot through search. In this case, we are looking for MyGalaxyNorificatorBot or "Notifications from the galaxy"

8. Send him /start. This is required to allow the bot to write private messages to you.

9. Copy the token received in step 6 and paste it into the field above.

If everything went well, the bot will write you a message, and this window will close automatically.

Exchange of coins for BIP

You get:
0 BIP

Transfer any amount TRX from your wallet to

The crediting to the game balance will take place within a few minutes.

ATTENTION! The account is linked to the wallet

Pay attention to the fact that the transactions for password change or recharge will not be processed if they are sent from any other address.

Transfer any amount TRON USDT from your wallet to

The crediting to the game balance will take place within a few minutes.

ATTENTION! The account is linked to the wallet

Pay attention to the fact that the transactions for password change or recharge will not be processed if they are sent from any other address.

Transfer any amount BNB from your wallet to

The crediting to the game balance will take place within a few minutes.

ATTENTION! The account is linked to the wallet

Pay attention to the fact that the transactions for password change or recharge will not be processed if they are sent from any other address.

Transfer any amount USDT from your wallet to

The crediting to the game balance will take place within a few minutes.

ATTENTION! The account is linked to the wallet

Pay attention to the fact that the transactions for password change or recharge will not be processed if they are sent from any other address.

Transfer any amount TON Crystal from your wallet to

The crediting to the game balance will take place within a few minutes.

ATTENTION! The account is linked to the wallet

Pay attention to the fact that the transactions for password change or recharge will not be processed if they are sent from any other address.

Transfer any amount LONG from your wallet to

The crediting to the game balance will take place within a few minutes.

Transfer any amount NEAR from your wallet to

Open near wallet with entered wallet.

The crediting to the game balance will take place within a few minutes.

Funds withdrawal BIP

ATTENTION! Withdrawals and trading on the market will be available immediately after the release from Academies to the Main Galaxy
Funds available: 0 BIP.
The funds will be credited to your wallet in a few minutes

Funds withdrawal TRX

ATTENTION! Withdrawals and trading on the market will be available immediately after the release from Academies to the Main Galaxy
Funds available: 0 TRX.
The funds will be credited to your wallet in a few minutes

Funds withdrawal TRON USDT

ATTENTION! Withdrawals and trading on the market will be available immediately after the release from Academies to the Main Galaxy
Funds available: 0 TRON USDT.
The funds will be credited to your wallet in a few minutes
ATTENTION!

Withdrawal requires 10 trx to pay for the transaction. After withdrawal, the balance will return to the balance within 5 minutes.

You can buy TRX at store or Deposit your wallet.

Funds withdrawal USDT

ATTENTION! Withdrawals and trading on the market will be available immediately after the release from Academies to the Main Galaxy
Funds available: 0 USDT.
The funds will be credited to your wallet in a few minutes

Funds withdrawal TON Crystal

ATTENTION! Withdrawals and trading on the market will be available immediately after the release from Academies to the Main Galaxy
Funds available: 0 TON Crystal.
The funds will be credited to your wallet in a few minutes
ATTENTION!

TON Crystal withdrawal is only possible to an activated wallet in FreeTON.

Funds withdrawal LONG

ATTENTION! Withdrawals and trading on the market will be available immediately after the release from Academies to the Main Galaxy
Funds available: 0 LONG.
The funds will be credited to your wallet in a few minutes

Funds withdrawal BNB

ATTENTION! Withdrawals and trading on the market will be available immediately after the release from Academies to the Main Galaxy
Funds available: 0 BNB.
The funds will be credited to your wallet in a few minutes

Funds withdrawal NEAR

ATTENTION! Withdrawals and trading on the market will be available immediately after the release from Academies to the Main Galaxy
Funds available: 0 NEAR.
The funds will be credited to your wallet in a few minutes:
Race: Minter Galaxies: 7 Planets and stars: 30 131
Race: Tron Galaxies: 5 Planets and stars: 29 708
Race: Free TON Galaxies: 1 Planets and stars: 24 563

Registration / Login

You are not logged in / registered, please log in:
Войти через телеграм
Important! We switched to mandatory registration / authorization via telegram. You need to link your game account to your telegram. In the future, you will be able to have several game accounts (one in each race) that will be tied to your telegram account.
Twin leadership (more than 1 account in one race) is prohibited

Important! Registration / Authorization takes place through the Telegram API or NEAR ID in a few clicks. You can have several game accounts (one in each race), which will be linked to your Telegram account or NEAR ID.
Twin leadership (more than 1 account in one race) is prohibited
Your game accounts:
Race
Acc. Account
Gal. Galaxies

Sign in the old way (under your Minter or Tron wallet) and link your game account to the telegram.

The binding will be displayed immediately upon login Forgot your password?
ATTENTION! Registration and authorization is possible only via a linked Telegram. In this case, you can create one game account in any race.
Select your race to start the game:

Sign in the old way (under your Minter or Tron wallet) and link your game account to the telegram.

The binding will be displayed immediately upon login Forgot your password?
Select your race to start the game:

Authorization

Through Telegram

Log in to telegram on your device and re-enter
Important! Registration / Authorization takes place through the Telegram API or NEAR ID in a few clicks. You can have several game accounts (one in each race), which will be linked to your Telegram account or NEAR ID.
Your game accounts:
Race
Acc. Account
Gal. Galaxies
Tron
Gamer1
Tron, Mosters
Minter
Gamer2
Academy
Select your race to start the game:

Sign in the old way (under your Minter or Tron wallet) and link your game account to the telegram.
ATTENTION! Registration and authorization is possible only via a linked Telegram. In this case, you can create one game account in any race.